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How to Add/Update Your Payment Details

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Step 1: Access Billing Section 0:00

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  • After signing up for Teachworks, navigate to the Billing section.
  • Click on ‘Billing’ in the menu.

Step 2: Add Payment Method 0:08

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  • Click on ‘Add Payment Methods’.
  • Select ‘Add Credit Card’ to input your debit or credit card information.

Step 3: Understand Payment Schedule 0:20

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  • Payments are processed every Sunday for the upcoming week (Monday to Sunday).
  • Payments are attempted at approximately 9 AM AEST.

Step 4: Handle Payment Failures 0:30

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  • If the payment fails, you will receive a text message notification.
  • A second attempt will occur at 5 PM on the same day.
  • If the payment fails again, a 5% late fee will be applied, and a final attempt will be made on Monday at 8 AM AEST.

Step 5: Save Your Payment Details 0:44

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  • After entering your payment information, click ‘Save Card’ to finalize the process.

Step 6: Security and Updating Payment Details 1:00

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  • All payments are securely processed through Stripe, ensuring encryption of your data.
  • To update your payment details in the future, repeat the process manually as described.