1. Understand the Cancellation Policy 0:00
- You can only cancel a session if it is more than 8 hours before the scheduled start time.
- If you cancel within the 8-hour window, you will be fully charged.
2. Access the Session Details 0:10
- Click on the session you wish to cancel.
- Select the ‘View’ option.
3. Initiate the Cancellation 0:17
- Click the ‘Cancel’ button when prompted.
4. Confirm Cancellation 0:26
- A message will appear confirming that you are about to cancel the session.
- You may provide a reason for cancellation to help improve services.
5. Finalize or Abort Cancellation 0:37
- If you wish to proceed, click ‘Cancel’.
- If you change your mind, click ‘Don’t Cancel’.
6. Emergency Situations 0:44
- If you need to cancel within the 8-hour window due to an emergency, call the provided phone number.
- Keep the contact number handy, as it will be shared in emails and during check-ins.
