Safe tutoring, clear standards

KeirEd is committed to being a child-safe tutoring provider. We have zero tolerance for child abuse, grooming, exploitation, neglect, humiliating treatment, unsafe boundary-crossing or retaliation against anyone who raises a concern.

Every adult involved in KeirEd services has a responsibility to protect students. This applies whether a session is online, in a family home, in a library, at a school or in another approved setting.

Before a tutor works with a child through KeirEd, we require onboarding and suitability checks appropriate to the tutoring arrangement. This may include identity checks, qualification and experience review, reference checks, subject suitability review, child safety onboarding, system training and policy acknowledgement.

Tutors must hold the working-with-children clearance required for the relevant state or territory, such as a Queensland Blue Card or equivalent clearance. We do not treat one state or territory clearance as automatically valid everywhere.

Clear boundaries protect students, families and tutors. KeirEd tutors must keep tutoring professional, age-appropriate and connected to the student’s learning needs.

• Tutors must not contact students through personal phone numbers, personal email, personal social media, gaming platforms or unapproved messaging apps.
• Tutors must not ask students to keep secrets from parents, guardians or KeirEd.
• Tutors must not arrange private meetings, private tutoring, side payments or off-platform tutoring with KeirEd students or families.
• Tutors must not photograph, record, screenshot, download or publish student images, student work, session content or family information unless KeirEd has approved it and the correct consent or legal basis exists.

Online tutoring is delivered through KeirEd-approved systems. Tutors must use professional screen names, appropriate backgrounds, secure session links and child-safe communication practices.

Other people must not watch, join, interrupt, record or listen to a student’s session unless KeirEd has approved the arrangement. Tutors must protect student information, close unrelated tabs before screen sharing, and report unauthorised participants, suspicious messages, privacy issues or unsafe online behaviour promptly.

In-home tutoring creates extra safety responsibilities because sessions happen in a private home or another family-arranged location. We only allow in-home tutoring where the arrangement is suitable, the tutor has met the required checks, and the session can be delivered safely.

• A parent, guardian or responsible adult must be present, nearby or contactable as required by the session arrangement and safeguarding needs.
• The session should take place in an open, suitable and observable learning area, not a closed bedroom, bathroom, vehicle or secluded space.
• Tutors must not transport students, provide childcare, administer medication, supervise personal care or leave the approved tutoring location with a student except in a genuine emergency or with specific written approval.
• Tutors may pause, end or leave a session if they reasonably believe the environment is unsafe.

Students should be treated as people with rights, not just as learners. We expect tutors to listen to students, communicate respectfully, and adapt support where reasonable for age, disability, neurodivergence, language, culture, anxiety or learning needs.

KeirEd seeks to provide tutoring that is culturally safe and inclusive for Aboriginal and Torres Strait Islander students, students with disability, culturally and linguistically diverse students, LGBTQIA+ young people, neurodivergent students and students with different learning needs.

Student information can include names, contact details, school information, learning needs, disability or health information, session notes, student work, recordings, progress information and family communications. Tutors and staff must only use this information for authorised KeirEd purposes and through approved systems.

Student information must not be copied into personal storage, sent to personal accounts, posted publicly, used in marketing without appropriate consent, or entered into public AI tools.